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Abstract:
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In order to ensure the market competitiveness for personal care products, there is a current
demand for processes with high level of added value and high flexibility to attend the constant
changes in customer and legal requirements. A process is a set of interrelated activities which
aim achieving a specific result. Process mapping is essential to identify potential bottlenecks
and assign responsibilities to activities. As an opportunity for improvement, pointed out in
external and internal audit in a personal hygiene and cosmetic products industry, it was
necessary to redesign the company's process management. In this context, the general
objective of this study was to elaborate a proposal for redesigning the process management
for this industry. The company's processes and sub-processes were analyzed and the main
disconnections and improvement opportunities were identified. Using the Turtle Diagram
methodology, the flowchart of interrelationships between the processes were redesigned and
proposed. Despite the few involvement of employees, the new flow proved to be more
accessible and clear about the system's internal processes. The adjustments and improvements
in the design of the processes, made them aligned, objective and coherent for compliance with
the external audit. Consequently, the study contributed to achieving the goals of performance
indicators and regulatory compliance. |
